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Seeking QA-Complaint specialists

For one of the world's leading pharmaceutical company's production sites, we are mandated to search for a quality assurance team member, able to take over and manage the customer complaint processes.
 

Complaint Manager
 

 

Your task:

  • Management of complaints incl. investigation and CAPA setting (preventive and corrective actions)
  • Proactive oversight over complaint situation to identify potential clusters and to prevent reoccurrence
  • Assure complete and correct complaint documentation within predefined timelines including pro-active follow-up
  • Check of feedbacks for plausibility and completeness, conversion in official response to customers (i.e. CPOs)
  • Support during inspections and questions regarding complaints
  • Support for Self-inspections
  • Participation in quality improvement projects within the area of responsibility
  • Ensure that the complaint handling processes are inline with the internal and health authorities expectations
 

Qualification:

  • MSc and / or PhD in Pharmaceutical Science, Chemistry or Biology
  • 3 years Experience in Pharmaceutical Industry
  • Excellent Knowledge in GMP
  • Fluent in German and English
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We are looking forward to reading from you. Please send your documents to louise.duerr@swisselect.ch

r 20005168

  
  swisselect ag basel
Frau Dr. Louise Duerr
Senior Partner
Holbeinstrasse 15
CH - CH-4051 Basel

Tel.: +41 (0)61 283 6060
Fax: +41 (0)61 283 6061
E-Mail: louise.duerr@swisselect.ch
Internet: http://swisselect.ch

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